I not too long ago positioned a substantial buy with Temu, but 6 goods ended up lacking from my shipping. Irrespective of contacting their customer service multiple times, all I got were being duplicate-paste responses insisting that all the things were packed and delivered. No true investigation was accomplished, plus they refused to acquire responsibility for your lacking goods.

Temu is not accredited by the Better Organization Bureau (BBB) and it has a mean ranking of two-and-a-50 % out of 5 stars. Many current grievances about Temu within the BBB Internet site mention that merchandise never arrived or took weeks or maybe months to reach.

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That is a fraudulent Web page. Beware! I'm sure some people have had optimistic ordeals but the real exam is whether it is possible to rely on this organization. Soon after having my money instead of delivering the item for over two months they directed me for their delivery enterprise, Lasership which once again has no customer support number.

To apply for a refund, login to the Temu application or Temu.com Along with the account employed for your purchase, open the "Your orders" web site, and click on "Return/Refund." If you wouldn't mind sending your order ID, please Get in touch with us by means of Temu.com or Temu app Reside chat so we can assist you solve your situation. Ideal wishes, Temu group

Hello, thank you for reaching out to us. We have been sorry for almost any inconvenience prompted. Your case is out from the norm. Buyer pleasure is with the utmost great importance and we are continually Doing work to boost our assistance quality.

When a hairdo, or identical provider, goes Incorrect, there are methods to properly complain and also get your money again if you are aware of them. In this article I reveal what you have to know, when to complain, no matter whether you ought to ask for a refund and how to proceed if the business doesn’t listen. Have you ever at any time felt […]

Reply to Keith The corporate Place of website work is in Boston. Even so, They can be owned by A different corporation that is also about a china e-commerce web-site. The products you purchase from temu come from china, Despite the fact that they've got an Place of work in Boston.

They maintain hiding driving their so-identified as "arduous verification system" without actually addressing The difficulty or furnishing evidence.

I drop by Returns in their menu but am only explained to that they are free of charge. However I've A different parcel on how and no technique for halting it. What a rip off. They must be banned within the web and made to repay customers for goods unsuitable on arrival. They do not have paypal or another payment implies aside from your card and it truly is not possible to get rid of your specifics from their web site. If you try to access customer solutions from their menu nothing comes about - it does not exist.

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Pictures on Temu display a Puppy shaped parcel/mail box - what a joke! It’s so modest couldn't even maintain a little letter not to mention a parcel! The Picture exhibit this product as big. Shouldn’t be permitted to get absent with these types of Phony promotion

Finally, When your items usually do not get there, arrive ruined, or will not match the description or photographs, you're going to be offered a complete refund underneath Temu's Purchase Defense application (). Client gratification is from the utmost relevance and we've been continually Performing to improve our provider quality. If You would not mind sending your purchase ID, you should contact us by means of Temu.com or Temu application Are living chat so we will help you solve your challenge. Best wishes, Temu crew

Temu was Started in Boston, Massachusetts in 2022. For those who have any inquiries or worries even though searching at Temu, you should Speak to our customer support by way of this url: